Return Policy

RETURN POLICY

- Win Win Apparel USA  does not allow returns on sale items, closeouts, special orders or private labeled items. All international sales are final. Win Win Apparel USA  does not accept returns for International customers.


Defective merchandise return

- Buyers have 7 business days after receiving order to make a return/claim on merchandise

- No refunds store credit only (case by case)

- Returns/claims of defective merchandise after the return deadlines will not be accepted. (no exceptions)

- In order to return, an RMA# (Return Merchandise Authorization Number) is required. Unauthorized returns will not be accepted and automatically becomes property of Win Win Apparel.

- In order to request an RMA#, the buyer must email the following: invoice number, company name, style number, quantity, color, size, reason, pictures (Please refer to RMA# steps)

Non defective merchandise return

 - Buyers have 7 business days after receiving order to make a return/claim on merchandise

 - No refunds store credit only (no exceptions).

- The buyer is responsible for return shipping fees of non-defective merchandise.

- In order to return, an RA# (Return Authorization Number) is required. Unauthorized returns will not be accepted and automatically becomes property of Win Win Apparel.

- In order to request an RA#, the buyer must email the following: invoice number, company name, style number, quantity, color, size, reason, pictures

- All returns on non-defective merchandise are subject to restocking fees of 20%.

- Returns of non-defective merchandise after the return deadlines will not be accepted. (no exceptions)

-The original shipping and handling cost is not refundable.

 Win Win Apparel USA  can be contacted about the return policy via the following email address  info@winwinapparelusa.com

 

 

 

RMA (Return Merchandise Authorization No:

Claims will not be settled through the phone.

Please send us an email to jazmin@winwinapparelusa.com or zassy@winwinapparelusa.com along with the following information:

-company

-Invoice

-Style#

-Color

-Qty

-Reason for return

-Photos of the damaged item (s)

 

Once we receive the email, we will begin the RMA process and reply along with instructions on how to ship the package.

 *All packages returned must have an RMA no outside on the box. All Packages sent without an RMA no will include a 30% restocking fee.

 * Any incomplete or missing information will result in delays in processing the return request.

 

Once package is received, we will inspect the styles and We will not accept any of the below:

-Worn

-Washed

-Altered

-snagged

-Ripped

-stained

-odor

Or any other damage caused by the receiver.

 

As soon as this package is inspected we will go ahead and activate the credit, email you the receiving and activation notice along with instructions on how you can apply your store credit.

 

BACKORDERS

Backordered styles will ship as they arrive without contact from us unless you request otherwise in the special comments field on the order. Shipping charged on all backorder shipments.

*Quoted shipping cost is an estimate only. Charged shipping cost will never be more than quoted during checkout and is usually a bit less. Shipping charged on all backorder shipments. The total cost of shipping for an order will depend on the number of shipments needed to complete the order.

 

POLICY & TERMS

Shipping fees are non-refundable. If you refuse any shipments from www.winwinapparelusa.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise credit.  

 

*Users should regularly check this page Policy is subject to change anytime at company discretion